Tele :+965 22432914/5

About Hamoud R.Al-Omar

HRO is a family owned business, which virtually began in a very small way, back in 1946. It started its humble beginning from a small office situated in Kuwait old market. Through sheer hard work, dedication & sincerity it ventured into the mainstream arena & got officially registered in the year 1961.Initially thick compressed cartons were imported from India. Gradually through market research, customer goodwill & determination the company began experimenting with innovative ideas. Literally no looking back, thereafter! Steadily the company branched out by opening 5 showrooms in various upbeat malls in Kuwait & established a very strong wholesale division selling in major department stores and specialty stores.

A journey that took off with just few products has now more than 100 different brands from suppliers worldwide catering to every needs of the customer. We have emerged ourselves in to the leading luggage & leather products store in Kuwait through selection, convenience, service & easy shopping. Our customers can always rely on our experience, product knowledge and excellent service. Over the years, we have developed a dedicated following among the most discerning consumers and evolved into the place of choice for today's affluent professionals. It is this unending commitment to quality, care and customer that has allowed HRO Establishment, in the 60 years since its inception, turn a small import business into today's retail market leader in Kuwait.

CUSTOMERS:

We are consumer focused. That means we continuously improve the quality, look, feel and image of our products and our organizational structures to match and exceed consumer expectations and to provide them with the highest value. Our commitment to service is evident by the fine reputation we have earned during our 60 years in business. We aim a steady growth through customer responsiveness & constant improvement. The stores provide valuable information on the latest styles by measuring the choices and trends of the consumer, which makes the shopping enjoyable & effortless. We also ensure that our products are presented at the right price with fast, friendly & knowledgeable help for the consumer. We always aspire to enrich our goodwill with customers, suppliers & public in general.